Peachtree & QuickBooks Telephone & Remote Access Technical Support Plans
By subscribing to the following technical support and remote access training plans, you will receive the highest priority response from our “best-qualified” technicians. You can obtain both telephone & remote access support & training with one of these plans. Please call us toll free at 800-259-4213 to purchase one of our plans.
See below for details or download our rate sheet here.
Unlimited Support Plans
| Unlimited Telephone & Remote Access Technical Support Plans | Payable Monthly | Payable Quarterly | Payable Annually |
|---|---|---|---|
| Sage 50 (Peachtree) Accounting (All Versions Except Quantum) | $130 | $320 | $990 |
| QuickBooks (All Versions Except Enterprise and Point of Sale) | $130 | $320 | $990 |
| Sage 50 (Peachtree) Quantum, QuickBooks Enterprise & Point of Sale | $160 | $400 | $1,240 |
| SAGE 50 (Peachtree) & QUICKBOOKS SOFTWARE SUPPORT WITH ACCOUNTING SUPPORT | Payable Monthly | Payable Quarterly | Payable Annually |
| Sage 50 (Peachtree) Accounting (All Versions Except Quantum)QuickBooks (All Versions Except Enterprise and Point of Sale) | $195 | $480 | $1,485 |
| Peachtree Quantum, QuickBooks Enterprise & Point of Sale | $240 | $600 | $1800 |
- Unlimited plans do not include training, setup, data repair, accounting or data entry
- Unlimited Support Plans are automatically renewed and billed to credit cards
- There is a 3 month minimum for monthly payment plans
Prepaid Minute Support Plans (By the Minute/Hour)
| Minutes | Pay Per Call up to 15 minutes |
60 Minutes (1 hour) |
120 Minutes (2 hours) |
|---|---|---|---|
| Price | $75 | $240 | $360 |
- Pay Per Call – Covers up to 15 minutes of support, additional time is billed at $5.00 per minute.
- 60 and 120 Minute Plans – Time spent on support call is deducted from the balance of minutes purchased in one minute increments. Minutes can be used for up to one year from date of purchase.
- The same rates apply to after hour and weekend calls, when technicians are available.
Support by Sage 50 (Peachtree) & QuickBooks Certified Support Technicians –
By subscribing to our technical support plans, you will receive the highest priority response from our U.S.- based, highly qualified technicians. If we are not immediately available, your call will be returned promptly (from 8:00am to 5:00pm central time). Call us at 504-835-4213 or toll free at 1-800-259-4213.
We provide technical support on the following versions of Peachtree:
- Peachtree 2000
- Peachtree 2001
- Peachtree 2002
- Peachtree 2003
- Peachtree 2004
- Peachtree 2005
- Peachtree 2006
- Peachtree 2007
- Peachtree 2008
- Peachtree 2009
- Peachtree 2010
- Peachtree 2011
- Peachtree 2012
- Peachtree version 4.0
- Peachtree version 5.0
- Peachtree version 6.0
- Peachtree version 7.0
- Peachtree version 8.0
- Peachtree version 9.0
- Peachtree version 10.0
- Peachtree version 11.0
- Peachtree version 12.0
- Peachtree version 13.0
We provide technical support on the following versions of QuickBooks:
- QuickBooks 1999
- QuickBooks 2000
- QuickBooks 2001
- QuickBooks 2002
- QuickBooks 2003
- QuickBooks 2004
- QuickBooks 2005
- QuickBooks 2006
- QuickBooks 2007
- QuickBooks 2008
- QuickBooks 2009
- QuickBooks 2010
- QuickBooks 2011
- QuickBooks 2012
Requesting Technical Support
If you would like technical support, you can simply call us at 504-835-4213 or toll free at 1-800-259-4213. Unless you have already purchased a support plan, please have your credit card ready.
Peachtree & QuickBooks Certified Support Technicians
By subscribing to our technical support plans, you will receive the highest priority response from our QuickBooks/Peachtree certified technicians. If we are not immediately available, your call will be returned promptly (from 8:00am to 5:00pm central time). The 60/120/240 minute plans are good for one year. The unlimited support plans automatically renew.
Data File Corruption
In some instances where data corruption is the problem, the process of determining whether data can be repaired takes some time. We cannot guarantee that using the traditional data recovery utilities provided within Peachtree and QuickBooks software will repair the data. However, since we have to perform the data recovery process to make this determination, we must charge for our time. If the data cannot be repaired using the data recovery process, then your options are to restore from a backup or send us your data for further analysis. If the data cannot be repaired by using the in-software data repair utilities, there may be an extra cost to send the data to data repair specialists. If this is the case, we will advise you and let you know the cost will be to repair the data, if it can be repaired.
Accounting and Data Entry Services
Unlimited technical support plans do not include data entry, accounting services, bookkeeping services, tax advice, extensive setup or extensive training. Our technicians reserve the right to limit calls to technical support related issues. Other support plans (paid for by the minute/hour) can be used for in data entry bookkeeping, accounting, in-depth installation and training.
Peachtree and QuickBooks Classes
We also offer QuickBooks and Peachtree classes that you can be attended remotely or in person. Our classes are conducted monthly and are taught by Certified Public Accountants who are also Peachtree/QuickBooks Certified Trainers. For dates and locations, visit our website.